Refund and Return Policy

1. Return Request

1.1 You may request a return within 14 days of receiving the product if it has a quality issue. Items must be unused and in their original packaging. Product-specific return conditions are set out on the relevant product detail page.

1.2 In the event of a quality issue, please contact customer service for assistance. Return shipping costs for defective items will be reimbursed.

 

2. Refund Process

2.1 After receiving and inspecting the returned goods, we will process your refund via the original payment method within 7 business days.

2.2 If your payment method does not support original refunds, alternative methods will be arranged.

 

3. Non-refundable Items

3.1 Custom goods, sale items, and used/opened products (for non-quality reasons) are not eligible for return.

 

4. Special Notes

4.1 For non-quality-related returns, the buyer is responsible for shipping.

4.2 Repeated abuse of the return policy may lead to service refusal.

4.3 Buyers are advised to use traceable logistics; return risks are borne by the customer.

Warranty and After-sales Service Policy

1. Warranty Period and Scope

1.1 All “KAMOMO” branded enjoy a 12-month warranty from the date of receipt. The warranty covers damages or malfunctions caused by material, process, or structural defects under normal use.

1.2 The warranty service is limited to genuine products purchased through the KAMOMO official website (www.KAMOMO.com) or authorized channels.

 

2. Exclusions

2.1 The warranty does not apply in the following situations:

Damage caused by unauthorized disassembly, modification, or repair;

Failures caused by non-original parts;

Damage from dropping, collision, water ingress, high temperature, fire, lightning, etc.;

Normal wear and tear, consumables misuse, improper installation, or overloading;

Loss or alteration of the serial number or labels.

 

3. After-sales Procedure

3.1 If the product has quality issues and requires repair or replacement, please submit the following documents within the warranty period to our official after-sales email (admin@kamomo.com):

Order details (order number, purchase channel, etc.)

Product photos or videos clearly showing the entire issue

Problem description and contact information

3.2 We will respond within 2 working days after receiving complete information, and will guide you through the return/repair/replacement process. If necessary, we will bear the return shipping cost.

3.3 For products out of warranty or not covered, we provide paid repair or part replacement services, with costs quoted and confirmed in advance.

 

4. Special Notes

4.1 Warranty rights are limited to the original purchaser and are non-transferable.

4.2 In case of damage during transportation, please contact the shipping carrier within 48 hours of receipt to file a compensation claim, providing photos of the packaging and damage evidence. Late notification is regarded as acceptance of the product in good condition.

4.3 If there is an update to the service policy, the announcement on the official website shall prevail.