Legal Statement and Disclaimer

1.  Applicable Law

1.1 The “KAMOMO” website and all business operations are governed and interpreted according to European Union laws and the laws of the country of registration . (such as Germany, France, the Netherlands, etc.)

 

2. Product Description

2.1 All product introductions, images, technical parameters, and promotional materials on this website are for reference only.

2.2 Users must operate products strictly following the instruction manual and guidance on the website. If damage occurs due to failure to follow instructions, the company accepts no responsibility.

 

3. Disclaimer

3.1 We are not liable for service interruptions, data loss, or order delays caused by force majeure (such as natural disasters, war, network failures, government actions, etc.).

3.2 We bear no joint legal responsibility for disputes or consequences arising from user communications, transactions (if applicable), or reliance on product descriptions or user reviews.

 

4. Third-party Links

4.1 This site may include links to third-party websites, provided solely for user convenience. We do not control these third-party websites and make no guarantees or endorsements for their content, privacy policies, or security.

4.2 Users are advised to fully understand the relevant risks before visiting third-party websites. Disputes or losses caused by third-party services must be handled according to the rules of those services.

Compliance and Product Liability Statement

1. Compliance Statement

1.1 All “KAMOMO” products fully comply with the relevant laws and regulations of the EU and target markets, including but not limited to CE marking, RoHS Directive, and all applicable product safety and electrical standards.

1.2 The products use environmentally friendly materials, and the manufacturing process strictly adheres to environmental and social responsibility standards, subject to EU and local supervision and inspection.

 

2. Product Liability

2.1 If a product’s inherent quality defect (excluding misuse, abnormal environment, or unauthorized modification/disassembly by users) causes direct economic loss or personal injury, “KAMOMO” shall bear the liability for compensation after assessment in accordance with the law.

2.2 Users must operate the products strictly in accordance with the product manual and warning labels. Any damage, accident, or loss resulting from improper use or failure to follow the instructions shall be the sole responsibility of the user.

2.3 Product repairs, returns, exchanges, recalls and after-sales processes are carried out in strict accordance with EU and local consumer protection laws.

Complaint and Dispute Resolution Clause

1. Complaint Handling

1.1 If you have any complaints, opinions, or suggestions regarding “KAMOMO” products or services, you may contact us at any time via official website customer service, online form, official email, or other published contact methods.

1.2 We commit to respond and handle complaints within 7 business days from receipt of complete complaint materials, in accordance with EU consumer protection regulations.

 

2.  Dispute Resolution

2.1 In case of any dispute between users and “KAMOMO” regarding products, services, or agreements, both parties shall negotiate in good faith and with respect to resolve the issue.

2.2 If negotiation fails, either party may file a lawsuit at the court in the registered domicile of “KAMOMO”. The applicable law shall be that of the European Union and the company’s place of registration.

2.3 Users also have the right to file an online dispute resolution (ODR) request through the EU ODR platform (https://ec.europa.eu/consumers/odr/).