Returns and Refunds

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

Return Policy
Shopping for yourself should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*(Does not include products returned due to discrepancies in description)

After we receive the product, we will refund the money to your original payment method.

Kamomo does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the refund which will take 2-3 business days.

Return Address: Room 1502, Building 16, Wanda Plaza, Fuqiao Street, Rencheng District, Jining City, Shandong Province (Items returned to us without first requesting a return will not be accepted.)

Refund process:
To request a refund, please send an email to support@kamomo.com and indicate your order number in the subject line and explain the reason for the refund request in the email. We will respond within 24 hours after the consumer sends the email (except weekends)

  1.  If it is a product quality problem, customers need to take photos or record small videos and then email us: support@kamomo.com. We support resending new products or a full refund. The resending time of the new product is the same as the normal delivery time. The full refund will be returned to the customer within 3 business days.
  2. If the product described does not match the actual situation, please contact us for the original postal address. If the customer is not clear, you can contact us by email at support@kamomo.com. If it is a product quality problem, customers need to take photos or record small videos and then email us: support@kamomo.com. We support resending new products or a full refund. The resending time of the new product is the same as the normal delivery time. The full refund will be returned to the customer within 3 business days.
  3. If the product described does not match the actual situation, please contact us for the original postal address. If the customer is not clear, you can contact us by email at support@kamomo.com.

 Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@kamomo.com 

 Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

 Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kamomo.com and send your item to: Room 1502, Building 16, Wanda Plaza, Fuqiao Street, Rencheng District, Jining City, Shandong Province, China. 

Note:
Products returned due to discrepancies in description will not charge any fees to consumers.
All costs (including freight, etc.) caused by quality problems are borne by us

Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.